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Account | Description | FY2013 Spending |
FY2014 GAA |
---|---|---|---|
4000-1602 | MassHealth Operations For the costs associated with improving MassHealth field operations; provided, that no expenditures shall be made from this item that are not federally reimbursable; and provided further, that MassHealth shall submit a report to the house and senate committees on ways and means not later than April 24, 2014 on the service received by MassHealth clients, including: (i) average wait time before a call is answered; (ii) percentage of issues resolved; and (iii) customer satisfaction survey results |
1,000,000 | 2,083,756 |