Funds standardizing technology platforms and business processes to improve performance and achieve cost savings across over 30 Commonwealth contact centers that provide information, eligibility and access to services, and counseling.

FY2020 State Bond Cap
FY2020 Non-Bond Cap
FY2020 Operating Funds
FY2020 Federal Funds
FY2020 Global Warming Solutions Trust Fund
FY2020 Other Funds
FY2020 Total
1,000,000
0
0
0
0
0
1,000,000
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Download theCross-Secretariat Contact Center Operations Transformation I238 data
Policy AreaInformation Technology
Capital AgencyTechnology Services and Security
Beneficiary AgencyTechnology Services and Security
LocationStatewide