| Project | FY2019 State Bond Cap |
FY2019 Special Obligation Bond |
FY2019 Project Financed |
FY2019 Federal |
FY2019 Other Contributions |
FY2019 Total |
|---|---|---|---|---|---|---|
| Cross Secretariat Operations Council (XOC) Contact Center Operations Transformation |
1,000,000 | 0 | 0 | 0 | 0 | 1,000,000 |
Funds standardizing technology platforms and business processes to improve performance and achieve cost savings across over 30 Commonwealth contact centers that provide information, eligibility and access to services, and counseling.
Location: Statewide