IT Consolidation

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Governor Patrick    FY2012 House 1 Budget Recommendation:
    Issues in Brief

    Deval L. Patrick, Governor
    Timothy P. Murray, Lt. Governor


In fiscal year 2010, Information Technology (IT) leaders across the Commonwealth enacted the provisions of Executive Order (E.O.) 510Enhancing the Efficiency and Effectiveness of the Executive Department’s Information Technology Systems. The initiative entails consolidation of the IT infrastructure and services at the Commonwealth and secretariat levels, as well as consolidation of IT spending, operations, and administrative functions. 

Over 400 employees have been working for over two years on the implementation of this important initiative, and the Commonwealth has already benefited from early successes. The consolidation’s commitment to improving effectiveness by creating a transparent, customer-driven model was recognized by the service management association (itSMF) when the Commonwealth’s IT Service Catalog project was awarded public sector Project of the Year 2010.

EO 510 outlined a unique model and approach for Massachusetts’ consolidation initiative. The model hinges upon gaining economies of scale in IT spending and dedication of resources while meeting the business needs of each agency.  A three-phase approach was developed to marshal the Commonwealth from high-level planning to detailed planning, and on through implementation. 

Current Phase of Consolidation

The Commonwealth is currently in the implementation phase of consolidation, with a focus on five key areas:

Realizing Benefits

We are already realizing benefits as a result of consolidation in the form of smarter investments, improved services, and enhanced security. 

This is a diagram that demonstrates the three core goals of IT consolidation, including improving service efficiency, improving the effectiveness of IT systems, and improving information security across the Commonwealth.



Information Security

Key Metrics

Consolidation across the Executive Departments is being tracked and reported on a quarterly basis.  Current key metrics can be found in the table below.

Goals and Progress
Goals Target Results to Date
Reduce number of Help Desks 9 Down 56% from 43 to 19
Reduce number of Data Centers 2 Down 8% from 60 to 55. Includes 25% of EOHHS systems.
Increase number of MassMail users 100% Up 2% from 68% to 70%. Enhancing infrasturcture to accomodate migrating users.
Increase number of agency websites on Mass.Gov 100% Up 8% from 77% to 84%
Reduce number of non-project contractors 5% Down 38% from 16% to 10% of workforce


By continuing to think strategically, work smarter, and collaborate effectively, the Commonwealth is on track to deliver a progressively more efficient, effective, and secure IT environment across the Executive Departments.

Fiscal Year 2012 Initiatives:

For more information on IT Consolidation, including links to the IT Consolidation: Success Stories video, quarterly newsletters, and email blasts, see the IT Consolidation Communications Hub on the wiki.

Prepared by Chantal Mont-Louis, Executive Office for Administration and Finance ·
For more information contact: (617) 727-2040